PRIVACY POLICY

pokihasportswear.com values your privacy and manages your data with careful consideration. This privacy notice outlines the reasons for collecting your information.

Purchases via Our Online Store

When you make a purchase through our online store, we operate under a contractual commitment. Your data is necessary to keep you updated on your order status, process payments, arrange delivery of purchased items, handle returns, manage warranties, and address your inquiries or complaints. We retain your data for 7 years. If you shop using a pokihasportswear.com membership, your data will be stored for at least 7 years and then throughout the entire term of your membership.

Communication

You may subscribe to our newsletter, which requires your name and email address. At the bottom of each newsletter, you’ll find options to update your details or unsubscribe from the pokihasportswear.com newsletter. We keep your data until you choose to unsubscribe.

Camera Surveillance

All our physical stores are equipped with cameras, a measure crucial for your safety, the security of our staff, and the protection of our products. Camera footage is not stored for more than 3 months. pokihasportswear.com only uses these images if there’s a suspicion of a security incident, fraud, or theft. Additionally, we provide these recordings to the police upon their request.

Social Media

pokihasportswear.com uses social media platforms to keep you informed about the latest trends and products. You can follow us on Facebook, Instagram, YouTube, and LinkedIn. The use of these platforms is governed by their respective terms of service, over which we have no control. If you send us a question via social media, we’ll save your message and account name to respond through the same channel, and we’ll delete this message after 3 months.

Inquiries and Complaints

When you contact us, we require certain information—including your name, email address, phone number, and other details needed to resolve your issue or complaint. We’ll retain this information for 12 months after your inquiry or complaint is resolved, allowing us to better assist you if you need help in the future.

We analyze these interactions to understand the nature of problems, how our team addresses complaints, and to improve our services. This analysis is conducted anonymously.

Who We Share Your Data With

To deliver our services, we work with third-party organizations that may access your data:

  • Cloud-based systems, including financial platforms, our website, online store, camera surveillance tools, newsletter services, event registration systems, and email platforms.
  • Organizations providing support and advice in areas like finance and automation.
  • Shipping providers responsible for delivering purchases and handling returns. We have agreements with these organizations regarding data use and security—they only receive the data necessary to perform their services and are prohibited from using it for other purposes.

We may also be legally required to share your personal data with other entities (e.g., the police or tax authorities).

Securing Your Personal Data

We guarantee your personal data is sufficiently secure. The systems and equipment we use are highly secure. Employees, temporary workers, and trainees are bound by a confidentiality obligation and only have access to the data necessary to carry out their duties.

Your Privacy Rights

For instance, you can request us to review, amend, or erase your data, or object to its use, by contacting us. To verify the request is from you, we may ask for identification. We’ll respond as promptly as possible, within 4 weeks at the latest.

You can also reach out with questions or concerns about how your data is processed. If we can’t resolve the issue, you have the right to file a complaint with the privacy regulator, the Office for Data Protection.

As stated on their website, pokihasportswear.com is not responsible for the processing of your personal data by the pokihasportswear.com brand or organizations selling pokihasportswear.com clothing in their stores.